Total Delivery Time = Processing Time + Delivery Time
There are different processing times for different orders. You can see more details as followings:
• Standard Order: It will take 16-19 business days to produce wigs and hair extensions.
• Lace Front Wigs Order: It will take 19-21 business days to produce your wigs.
• Full Lace Wigs Order: It will take 23-26 business days to produce your wigs.
• Monofilament Wigs Order: It will take 26-29 business days to produce your wigs.
It will take 2-3 business days for you to receive your items.
We will deliver your order via DHL/ RPX/UPS. Our customer service department may need 1-2 business days to process your order, according to credit card approval, address confirmation, and availability of our product. So please wait patiently.
The tracking No. of your parcel will be sent to you after your order is delivered. You may use it to check the status of your order online.
Normally, our postage is $10 per order. You can enjoy free shipping for any orders over $99.. Pay attention to that we are not responsible for any duty or tax which will be charged by customs for international express. If there is any duty or tax which charged by local customs, buyer should pay this duty or tax so that receive parcel from customs. The refund cannot be issued if buyer refuses to pay it.
Our cancellation policy is built on the basis of fairness between customers and suppliers. Moreover, it is important to note that our wigs are custom made, once the wig production begins, the materials cannot be used again. We offer the cancellation instruction as follows:
1. Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
2. Orders canceled after 12 hours will be charged 40% of the payment as a material fee for the manufacturer.
3. Orders cancelled after shipment will be charged 50% of the payment as a material fee and for postage. For orders cancelled after shipment, you must send back the wig to us at your own expense. After we receive it, we will refund you 50% of your payment.
If you want to return your order, please contact us with all your questions and concerns first. Give us your order number within 15 days of receipt. We will gladly exchange or refund the item. Your satisfaction is our top priority. Any items must be in their original packaging. All packages should be sent via a trackable method. We are sorry that we cannot be responsible for items lost in transit.
|Wig Size (inch)||Cap Size(inch)||Front to Back(inch)||Side to Side across forehead(inch)||Side to Side over top(inch)||Temple to Temple across back(inch)||Nape of Neck(inch)|
|Child / Ulara Petite (UP)||20-20.5"||12-12.5"||10-10.5"||10.5-11"||12.5-13"||4-4.5"|
Tips: If you have any questions about size, please contact us in time and we will make a suggestion for you quickly.
Synthetic wig is less expensive than human hair and is durable. Traditional curling irons, blow dryers and hot rollers CANNOT be used on synthetic hair fiber.
Use your fingers or a wide tooth comb to style your synthetic wig. Define layers with Synthetic-Safe styling products. For curly wigs, use a pick or comb to loosen fibers, but do not pull on the hair.
When not in use, always put your wig on a mannequin or wig stand to maintain its shape. Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested for cleaning is after 10 to 14 days of wear.